Rachel joined SIG in 2014 as a Renewals Specialist. Since then she assumed the role of Account Manager for the Small Group team. She has recently taken on an additional role as Manager of Client Services in SIG's Greater Washington, D.C. office. In her role, she assists with Small Group renewals and strategy planning. Rachel also aids with escalated issues, open-enrollment education, and ongoing education. Rachel manages the Small Group team and ensures the smooth operation of day-to-day operations. Prior to working at SIG, Rachel worked in a healthcare management capacity for 10 years. Rachel holds a Life & Health license.